Privacy Policy
Table of Contents
1. Overview
Charles Catron Jr ("SideXLabs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you consent to the data practices described in this policy.
2. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Username
- Password (encrypted)
- Profile information you choose to provide
Authentication Data
We use AWS Cognito for authentication, which may collect:
- Authentication tokens
- Login timestamps
- Device information for security purposes
Payment Information
When you make purchases:
- Payment information is processed by Stripe (not stored by us)
- Billing address and contact information
- Purchase history and transaction details
Usage Data
We automatically collect certain information including:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Referral sources
- Device information
Communications
When you contact us:
- Support requests and correspondence
- Feedback and survey responses
3. How We Use Your Information
We use collected information for:
Service Provision
- Creating and managing your account
- Processing payments and fulfilling orders
- Providing customer support
- Delivering purchased products and services
Communication
- Sending transactional emails (order confirmations, receipts)
- Responding to support requests
- Sending important service updates
Improvement and Security
- Analyzing usage patterns to improve our services
- Detecting and preventing fraud or abuse
- Maintaining system security and performance
Legal Compliance
- Complying with legal obligations
- Responding to lawful requests from authorities
- Protecting our rights and interests
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our services
- Legitimate Interests: Improving services, security, and business operations
- Legal Obligations: Compliance with applicable laws
- Consent: Where explicitly given for specific purposes
6. Third-Party Services
We share data with trusted third-party services:
Amazon Web Services (AWS)
- Cloud infrastructure and data storage
- AWS Cognito for user authentication
- DynamoDB for data storage
Stripe
- Payment processing
- Billing and subscription management
Other Service Providers
- Email delivery services
- Analytics and monitoring tools
- Customer support platforms
These third parties are contractually bound to protect your data and use it only for the services they provide to us.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Specific retention periods:
- Account data: Until account deletion plus 30 days
- Purchase records: 7 years for tax and legal compliance
- Support communications: 3 years
- Usage logs: 90 days
8. International Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- AWS's global infrastructure with appropriate data protection measures
- Standard contractual clauses with third-party processors
- Compliance with applicable data protection laws
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access and Portability
- Request access to your personal data
- Receive a copy of your data in a portable format
Correction and Deletion
- Correct inaccurate personal data
- Request deletion of your personal data
Processing Control
- Object to processing of your data
- Restrict processing in certain circumstances
- Withdraw consent where applicable
To exercise these rights, please contact us at hello@sxl.dev. We will respond within 30 days of receiving your request.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.
11. Data Security
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
12. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Important Legal Notice
This document is provided for informational purposes only and does not constitute legal advice. Please consult with qualified legal counsel for advice specific to your situation. The information contained herein may not reflect the most current legal developments.